Generally, we have agents available to help you 7 days a week. Weekdays 9am until midnight PST and weekends 11am until midnight PST. In general, you can expect a response to support requests within 1 business day, often much sooner. Holidays and other events may cause a delayed response, and we apologize.
Alternatively, we also offer live chat with a real live agent. Click the link below to chat with someone during the hours above.