Generally, we are available to help you 5 days a week, weekdays 9am until 5pm PST and weekends 11am until 4pm PST. In general, you can expect a response to support requests within 1 business day, often much sooner. Holidays and other events may cause a delayed response, and we apologize. If you experience an emergency while traveling, you may contact us 24 hours a day, 7 days a week using the contact information in your travel binder we provided.
Real local humans, no “virtual assistants”!
or, click on “We Are Here” at the bottom right of your browser screen.
If the “We Are Here” alert doesn’t appear, chat support is offline.
Begin filling out the form below to get in touch – if you don’t have an existing customer username and password, log in as a guest. Please note – this form is NOT for commercial solicitations.